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FAQs in manchester

Useful answers and information to a series of questions about MCRactive, this website, our MCRactive Go scheme and managing your MCRactive Go account.


Who is MCRactive? 

MCRactive are a not-for-profit organisation established and overseen by Manchester City Council, responsible for driving sport, health and physical activity across Manchester, inspiring and encouraging everyone to lead a more active and healthier lifestyle. 


Our role is to provide leadership and a common narrative, working with the whole sport and physical activity sector to bring together all publicly accessible sport and leisure places and deliverers that exist across the city. MCRactive has been established to facilitate and enable disparate organisations and individuals to come together, providing an increased level of assurance, credibility, and connectivity across the city for deliverers and residents. 
 

What is MCRactive Go? 

As of 1 May 2022, ‘MCRactive Go’ will be introduced across the city. 


MCRactive Go’ is the name of the new city-wide scheme across Manchester. A scheme designed to help all residents and visitors foster long-term participation habits in physical activity by helping remove known barriers, promoting the widest choice and offering inspiration to find and book. 


The digital part of the scheme will help encourage the most inactive to build ‘movement habits’ into their day, along with supporting searching for a local club, finding your nearest park and walk or joining your local gym for example. Over time the scheme will offer something for everyone to support your journey to be more active, that works for you and your lifestyle. 


When you become a MCRactive Go account holder, you will be in a position to manage your physical activity through a single account that will reduce multiple registrations, view your historical and current activity and allow you to find and book activities. At the outset, the scheme will promote hundreds of regular formal and informal sessions available to you from local, independent, community providers and individuals across Manchester who have signed-up to the scheme. Later in 2022, we will look to introduce leisure centres and additional activity operators to further extend your local choice and inspiration. 


MCRactive Go account holders will also benefit from a range of discounts and concessions available. Each concession has its own eligibility criteria, and some are applied automatically on registrations depending on your age and address.   


Over time, the scheme will offer additional varied and relevant benefits for being an account holder. 


What is MCRactive Go? 

As of 1 May 2022, ‘MCRactive Go’ will be introduced across the city. MCRactive Go’ is the name of the new city-wide scheme across Manchester. A scheme designed to help all residents and visitors foster long-term participation habits in physical activity by helping remove known barriers, promoting the widest choice and offering inspiration to find and book. 


The digital part of the scheme will help encourage the most inactive to build ‘movement habits’ into their day, along with supporting searching for a local club, finding your nearest park and walk or joining your local gym for example.

Over time the scheme will offer
something for everyone to support your journey to be more active, that works for you and your lifestyle.
 


When you become a MCRactive Go account holder, you will be in a position to manage your physical activity through a single account that will reduce multiple registrations, view your historical and current activity and allow you to find and book activities. At the outset, the scheme will promote hundreds of regular formal and informal sessions available to you from local, independent, community providers and individuals across Manchester who have signed-up to the scheme. Later in 2022, we will look to introduce leisure centres and additional activity operators to further extend your local choice and inspiration. 


MCRactive Go account holders will also benefit from a range of discounts and concessions available. Each concession has its own eligibility criteria, and some are applied automatically on registrations depending on your age and address. Over time, the scheme will offer additional varied and relevant benefits for being an account holder. 

 

How do I become a MCRactive Go account holder? 

Within the top navigation bar (of our website) or the side menu (in our App or when viewing our website from a mobile device), please click on Sign In’, here you will be given the option to complete the simple registration journey and become a MCRactive Go account holder. 


If you have already registered your details, please use the ‘Sign In’ button to access your account. 


I have signed up to MCRactive Go and didn’t receive my verification email. 

This can take up to 5minutes to appear in your designated email inbox, if you have still not received your verification email by this time and have checked your spam / junk mail folders please complete the submission form on our contacts page detailing the issue and a member of the MCRactive team will be in touch within two working days. 


Is a MCRactive Go account free? 

Yes. Becoming a MCRactive Go account holder is free to all. There is no administration, admission or registration fee involved to set up your MCRactive Go account. Activity charges may, however, apply as per individual deliverer and provider booking terms and conditions. 


Can I reset my password? 

Yes. If you need to reset your password, visit www.mcractive.com. Once there, select Sign In’ > ‘Forgot Password’. You will then receive an email to your account registered email address, where you can set up a new password for immediate access. 


What is my username? 

The username is the email address you used to sign up to become a MCRactive Go account holder. 


Do I need to have a MCRactive Go account to book an activity or access a leisure centre?  

Yes, you need to be a MCRactive Go account holder to book and manage activities. This will ensure you can secure the booking of your choice, automatically qualify and check eligibility for discounts and concessions and  also receive regular updates and offers as part of the wider benefits of the scheme. 


How will you use my personal information and data? 

For full information on how MCRactive use your personal information and data, please read our privacy policy here.


Can I have a physical MCRactive Go account card? 

Your MCRactive Go card is your validation as a MCRactive Go account holder, should any providers or deliverer require proof or identification. At this moment in time the MCRactive Go account card is only available in digital format, which can be found in your account under ‘MCRactive Go Card’ section or by downloading the MCRactive Go App, where you can print your card if you so wish to. Physical cards will be made available in late 2022. 


Where do I find my MCRactive Go digital card? 

Your MCRactive Go card is your validation as a MCRactive Go account holder, should any providers or deliverer require proof or identification. Once registered, you will be able to find your MCRactive Go digital card in your Go account under ‘MCRactive Go Card’ section or by downloading the MCRactive Go App. If required, please ensure you bring your smartphone with you when attending any session you wish to attend or print off your card from your Go account. Not all providers will require proof. 


Why am I being told my email address is already in use? 

If you are notified that your email address is already in use, you may have already established a MCRactive Go account. Please select forgot my password if you cannot remember your log in details. If your email is being used inappropriately, complete the submission form on our contacts page and a member of the MCRactive team will review the matter. 


Can I have a physical MCRactive Go account card? 

Your MCRactive Go card is your validation as a MCRactive Go account holder, should any providers or deliverer require proof or identification. At this moment in time the MCRactive Go account card is only available in digital format, which can be found in your account under ‘MCRactive Go Card’ section or by downloading the MCRactive Go App, where you can print your card if you so wish to. Physical cards will be made available in late 2022. 


Where do I find my MCRactive Go digital card? 

Your MCRactive Go card is your validation as a MCRactive Go account holder, should any providers or deliverer require proof or identification. Once registered, you will be able to find your MCRactive Go digital card in your Go account under ‘MCRactive Go Card’ section or by downloading the MCRactive Go App. If required, please ensure you bring your smartphone with you when attending any session you wish to attend or print off your card from your Go account. Not all providers will require proof. 


I’ve lost my account information, what do I do? 

If you need to reset your password and need to access your account, visit www.mcractive.com. Once there, select ‘Sign In’ > ‘Forgot Password.’ You will then receive an email to your account registered email address, where you can set up a new password for immediate access. 


Do I need to have a MCRactive Go account to attend an activity or event? 

If you wish to make a booking via the MCRactive account platform, you will need be a MCRactive Go account holder to do so. Some providers do allow attendance without prior booking. Please refer to individual activities for more information on this.  


Please note that unless you have an account you will not receive any additional discount or concessions if you turn up and will be expected to pay full admission. 


I want to cancel my account 

We don’t want to see you leave. If you’d like to request a cancellation, complete the submission form on our contacts page and a member of the MCRactive team will be in touch. We’re always here if you’d like to come back. 


I want to request the right to be forgotten 

If you’d like to request ‘The right to be forgotten,’ complete the submission form on our contacts page and a member of the MCRactive team will be in touch.


How do I update my personal details? 

Please go to Sign In, then select ‘Settings’ > ‘My/Family account’ select ‘View/Edit account’. There you will be able to edit and amend any personal details.  


What do I do if want to cancel a booking? 

For most providers, please sign in to your MCRactive Go account, select ‘My Bookings’ and request ‘Cancel.’  Please ensure you are familiar with each provider's specific terms and conditions for cancelling bookings. 


How do I request a refund? 

If you have cancelled your booking as per the provider's terms and conditions, and a refund is available, the payment will be returned to the account the payment was made from. Please ensure you are familiar with each provider's specific terms and conditions for bookings refund information. 


Why are there so many different terms and conditions? 

The premise of bringing hundreds of regular formal and informal activity sessions delivered through multiple organisations and individuals to one digital platform across Manchester (or indeed any city in the UK on this scale) has never been done before. 


Both MCRactive.com and the MCRactive Go scheme enables us to welcome very different  organisations, with similar passions and objectives, to come together for the benefit of both the activity provider and residents seeking support or inspiration to be active 


It is not the role of MCRactive to stipulate the terms and conditions of each individual booking, as these will have been established to support each individual provider and help them deliver activity to suit both themselves and the people they are looking to engage with and make active. This freedom to continue to operate is the reason we have multiple terms and conditions across our site. 


All providers, however, must abide with our Quality Assurance standards requirements before being accepted as a provider and published across our site and officially supported 


What is MCRactive’s role in cancellations and refunds? 

You can contact MCRactive if a provider or deliverer has not abided to their terms and conditions. Please complete the submission form on our contacts page and a member of the MCRactive team will be in touch. 


I wasn’t satisfied with the service I received, how do I make a complaint? 

We’re sorry to hear that. If you wish to submit a complaint to us, please complete the submission form on our contacts page and a member of the MCRactive team will be in touch. 


I have a MCRactive Pay and Play (casual user) card, can I still use it? 

All current MCRactive Pay and Play leisure centre cardholders can continue to use their current card to access activities within leisure centres at your appropriate discounted rate. However, to ensure you benefit from both schemes, please sign up to become a MCRactive Go account holder on our website or by downloading the MCRactive Go App.  


Do I need a separate MCRactive Go account? 

In time the MCRactive Pay and Play card scheme will end and as such you will be required to sign up to become a new MCRactive Go account holder on or before the date of your MCRactive Pay and Play card renewal to continue to access leisure centre activities at your discounted rate. 


I am a GLL Better Direct Debit member, do I need a separate MCRactive Go account? 

All current GLL Better Direct Debit members should continue to use and manage their accounts and bookings via their GLL better accounts. To ensure you benefit from both schemes, please sign up to become a MCRactive Go account holder on the website or by downloading the MCRactive Go App.  


Where and how do I book? 

We’re confident we have an activity for everyone. No matter your journey or what you’re looking for. There are loads of activities across all four corners of the city. To find out what’s available near you, visit our Activity Finder. There you will be able to search for specific activities, classes, clubs and facilities. 


Our Activity Finder also allows you to apply advanced search requirements to narrow your search to location (and radius around preference), date, time, gender, age, type of facility and accessibility needs to suit. Along with the option to view on a map or in a list view too. 


Once you’ve found an activity to suit your needs, you can continue your journey to book or select to seek further information.  


Why can I book some activities and not others on the MCRactive website? 

MCRactive are working hard to make sure all activities are bookable on the MCRactive website; however, some providers require that bookings be made directly on their booking platform. Some providers may also not yet have the capacity to take online bookings. In these instances where booking is not an option, MCRactive will redirect you for more information or provide direct contact information for your chosen activity. 


How far in advance can I make a booking? 

Booking timescales are specific to an individual provider. We recommend you contact the provider directly; their contact details can be found in the ‘Contact section of the ‘More Information’ tab. 


Are any bookings free? 

Yes. There are great number of free and low-cost opportunities dotted around the city for you to get involved in. In fact, we’ve dedicated a full page to such opportunities which you can find here.  


Can I join a waitlist if there are no available time slots? 

If the provider or deliver offers this option, this will be available during your booking process. Please note not all providers will offer this option. 


How many activity bookings can I make per day? 

You can make as many individual bookings as you want at this stage. Coming soon will be the ability to make multiple bookings at once. 


I don’t have a smartphone and therefore cannot download the App, can I still attend? 

Bookings can be made on the MCRactive website on a computer if you do not have the ability to download the MCRactive Go App. If you do not own or have regular access to a computer, there are several public libraries with computers and internet access you can visit. Click here to find a library near you. 


Please contact the deliverer or provider directly for any alternate methods for making a booking. 


Do I need to bring proof of my booking to attend my activity? 

Any bookings made directly on the MCRactive website can be found in the ‘My Bookings’ section on the MCRactive Go App or within your MCRactive Go account on the website.  


All bookings will be sent to your MCRactive Go registered email address with your personal booking reference, should you be asked to provide proof of booking on arrival. If required, please ensure you bring your smartphone with you when attending any session you wish to attend or print off your card from your MCRactive Go account. Not all providers will require proof.  


What happens if I arrive late? 

We recommend you check the providers terms and conditions in advance of signing up to attend a session. If you arrive late at a session, please notify a staff member, if available, and they will be able to help you and discuss your options. 


Where possible, please ensure you inform your provider if you will be late. Please familiarise yourself with individual providers bookings and cancellation terms and conditions before making your booking. 


What happens if I fail to cancel or fail to attend my booked activity? 

We recommend you check the providers booking terms and conditions in advance of attending a session. Please ensure you familiarise yourself with individual providers bookings and cancellation terms and conditions before making your booking as MCRactive does not have direct control over these conditions. 


What if I can’t attend my session? 

Sometimes you may need to cancel your pre-booked activity. Out of consideration for others, we ask that cancellations are done in advance as per the individual deliverer or providers terms and conditions 

You can manage and cancel your bookings through the MCRactive Go App or via your MCRactive Go account on the website. If you are booking as a guest, please refer to the cancellation policy on your confirmation email.  


Please familiarise yourself with individual providers bookings and cancellation terms and conditions before making your booking. These would have been made available to you at the time of your booking. Please note not all providers offer cancellations and refunds again this is made clear at time of booking. 


Is there a limit to how many sessions I can book in each given day? 

You can make as many individual bookings as you want at this stage. Coming soon will be the ability to make multiple bookings at once. 


Can I attend without a booking? 

Booking is predetermined by the deliverer or provider. Please refer to the specific activity for more details. 


We encourage all to sign up to become a MCRactive Go account holder, as this will allow you to walk in or turn up and play activity options easier, whilst also accessing any concessions or benefits associated to the activity.  


We would encourage you to pre-book in advance where possible to avoid disappointment. All online, Go App and walk-in activity bookings are subject to availability. 


Am I entitled to a discount? 

There are a range of discounts and concessions available to all MCRactive Go account holders. Each concession has its own eligibility criteria, and some are applied automatically on registrations depending on your date of birth, individual circumstances and address.  


Can I bring someone with me? 

For all activity providers, please check with the activity provider in advance of your chosen activity for full details and permissions for bringing people with youPlease ensure you are also fully up to date with each individual facility’s current guidance around COVID-19 protocols prior to any visit. 


Can I bring my carer with me? Do carers require a membership? 

For all activity providers, please check with the activity provider in advance of your chosen activity for full details and permissions for bringing carers with youPlease ensure you are fully up to date with each individual facility’s current guidance around COVID-19 protocols prior to any visit. Visit here for the latest on COVID-19 across MCRactive.


I want to make multiple family bookings 

Unfortunately, we are unable to facilitate multiple bookings at this current time across the MCRactive platform, however this functionality is scheduled for completion and will hopefully be available late 2022. 


I don’t have a debit/credit card, can I still pay for a booking? 

For most providers, payments will be required up front at the time of booking. To complete your booking, and secure your place, you must have a valid method of payment. It is recommended you contact the provider directly for more details or queries concerning payments.  


Where is my nearest venue? 

To locate your nearest venue, please to head to the Activity Finder on our main site. Here you can search for leisure centres, parks and open spaces for example. Or you can search by preferred location and input a designated search radius to find all the facilities and activities taking place near to you. 


How do I find out if my chosen venue has parking? 

Once you have located your local venue via our Activity Finder, select the ‘View Accessibility/Amenities tab. There you will find a full list of the centre’s amenities such as car parking. 


Is parking free? 

For pricing information at your local venue, please contact the provider or venue directly. 


What amenities are available? 

Once you have located your local venue via our Activity Finder, select the ‘View Accessibility/Amenities’ tab. There you will find a full list of the venue’s amenities. 


Is the venue wheelchair accessible? 

Once you have located your local venue via our Activity Finder, select the ‘View Accessibility/Amenities’ tab. There you will find a full list of the venue’s accessibility features. 


What activities are available? 

Once you have located your local venue via our Activity Finder, select the ‘Facilities’ tab. There you will be able to view the full list of activities currently available at the venue. 


Where can I find session pricing information? 

After finding an activity you’re interested in on our Activity Finder,  pricing information can usually be found directly under the session title. In some instances, this may only be visible in the More Information’ tab. 


I think I left something at the venue, who do I contact? 

In the first instance, please contact the venue directly either via telephone, email or via their social platforms for the swiftest response. Contact details can be found in theContact’ section of the ‘More Information’ tab. 


Are there any changing rooms? 

Information relating to changing room provisions can be found on our Activity Finder by viewing theAmenities/Accessibility’ tab for an activity or venue. However, for more specific queries and requests we would recommend contacting the venue or provider directly. 


Where is my nearest park? 

To locate your nearest park, click here to use our Activity Finder. Simply select ‘Search for Parks and Open Spaces’ and type in your postcode.  


What time is the park closed? 

Parks are open to the public 24/7. However please note a park may be temporarily closed to allow for routine maintenance work to take place. It is always worth checking in advance before visiting. 


How do I find out if a park has car parking? 

A full breakdown of park amenities can be found on our website. Simply search for ‘Parks and Open Spaces’ on our Activity Finder. Once you find your chosen park, click the ‘Amenities/Accessibility’ tab and car parking details can be found there. 


What facilities are available at the park? 

A full breakdown of park facilities can be found on our Activity Finder. Simply search for ‘Parks and Open Spaces’. Once you find your chosen park, click theFacilities tab and full details for each facility can be found there. 


What amenities are available?  

A full breakdown of park amenities can be found on the MCRactive website. Simply search for ‘Parks and Open Spaces’ on the Activity Finder. Once you find your chosen park, click the Amenities/Accessibility’ tab and full amenity and accessibility details can be found there. 


Is the park wheelchair accessible? 

A full breakdown of park amenities can be found on the MCRactive website. Simply search for ‘Parks and Open Spaces’ on the Activity Finder. Once you find your chosen park, click the Amenities/Accessibility’ tab and full amenity and accessibility details can be found there. 


How do I report an issue about a park? 

If you encounter an issue when visiting a park, playground, or open space; please report it to Manchester City Council on their dedicated portal here. 


How do I find out what’s available near me? 

We’re confident we have an activity for everyone. No matter your journey or what you’re looking for. There are loads of activities across all four corners of the city. To find out what’s available near you, visit our Activity Finder. There you will be able to search for specific activities, classes, clubs and facilities. 


Our Activity Finder also allows you to apply advanced search requirements to narrow your search to location (and radius around preference), date, time, gender, age, type of facility and accessibility needs to suit. Along with the option to view on a map or in a list view too. 


Our platform is ever-expanding. We are regularly recruiting new providers to join, therefore increasing not only the numbers of providers on our site but also activities for you to get involved in, making it easier than ever for you to get moving. 


If you have any questions, you’d like to ask us, please complete the submission form on our contacts page and a member of the MCRactive team will be in touch


I want to get active, but don’t know where to start, what are my options? 

Our Activity Finder helps residents find the activities you’re interested in more easily. You can search for specific activities, classes, clubs and facilities. Alternatively select ‘All,’ type in your postcode and hit search. There you can take time to scroll through everything available to you in your local area and see if anything appeals to you. 


If you need some help finding an activity, or are unsure how to get involved, we’re more than happy to help you. Please feel free to get in touch with us, complete the submission form on our contacts page and a member of the MCRactive team will review the matter and be in touch.


I want to get active. What clubs in my local area are open to new participants? 

To locate clubs nearby, you can do so via our Activity Finder. Simply select ‘Search by Type’ and select ‘Clubs and Groups.’ Select a club and check the Status’ tab, there you will be able to see whether the club is currently accepting new participants or not. If you’re still unsure, we’d advise you to get in touch with your local or chosen club for a chat. 


If the club activity you’re looking for is not available on our site in your chosen area, please complete the submission form on our contacts page with as much detail as you can and a member of the MCRactive team will be in touch. 


Where is my nearest leisure centre? 

To locate your nearest Leisure Centre, click here to use our Activity Finder. Simply select ‘Search for leisure centres’ and type in your post code. It’s that simple! 


Where is the closest park to me? 

To locate your nearest park, click here to use our Activity Finder Simply select ‘Search for Parks and Open Spaces’ and type in your post code. It’s that simple! 


How long do activities go on for 

As every session time can vary, the length of the session can be found in the activity description box. 


I’m a local activity provider in need of new participants, can you help me? 

Yes, to help you we have developed a new platform called the ‘Providers Portal’. The platform is a tool to help Manchester residents find the activities they’re interested in more easily.  


The Portal will act as the new home for activity providers like you to promote and advertise your opportunities and information online, for free.  


Once you have signed up, you will be able to control key information and content about your organisation. You can also feature alongside hundreds of weekly sessions from multiple providers, promoting real-time activity opportunities across our city. 


Our goal is to be the one-stop-shop for accessing activity in Manchester, and we’d love you to be part of it! Click here to come on board. 


How will joining the portal help me as a provider? 

After joining the MCRactive Providers Portal, you will have the ability to:
- Monitor, report and offer insights on your participants and attendance, to help manage activities, events & sessions successfully as well as assist in the application of funding grants and monitoring
- Employ a digital registration and monitoring system, removing the need for paper registers
- Receive secure online bookings and take payments direct to your account from users of the MCRactive website finding your activities and booking them
- Benefit from city-wide resource driving traffic to the website, with a focus on raising awareness and amplifying all activity available 


Where can I advertise my activities? 

You can post your activities on our brand-new platform called the ‘Providers Portal’. The Portal acts as the new home for activity providers like you to promote and advertise your activities online, for free.

Click
here to register and start sharing your fantastic opportunities with Manchester residents. 


I have an event coming up soon, can you help me advertise this? 

You can post your events on our brand-new platform called the ‘Providers Portal, all you have to do is sign up! The Portal acts as the new home for activity providers like you to promote and advertise events online, for free.

Click
here to register and start sharing your fantastic opportunities with residents of Manchester. 


What are the different levels of Quality Assurance MCRactive apply? 

A Quality Assurance Framework is in place to ensure any providers (i.e. contractors, organisations, clubs, individuals or community groups) who will feature on mcractive.com and across our social media platforms have sufficient procedures in place to ensure they are compliant to safeguard children and young people and can deliver to vulnerable adults. 


All providers will be quality assured annually to verify their procedures are kept up to date and comply with the minimum required operating standards. 


This ensures MCRactive continues to set the benchmark on quality whilst providing a robust process and the confidence for all providers and activity participants relating to safeguarding, welfare, quality of all our providers and the information presented. 


I didn’t receive my booking confirmation email

You will receive a confirmation email to your registered MCRactive Go account email address once your booking is confirmed. This should only take about five minutes, but sometimes it may take longer.  


Please check your spam / junk mail folders for this email, it may be there by mistake. If you still haven't received any emails, please complete the submission form on our contacts page detailing the issue and a member of the MCRactive team will be in touch within two working days. 


I cannot find my booking confirmation email, what should I do? 

First, please check your inbox and spam / junk mail folders, it may be there by mistake. You can also find and check active and historical bookings under the Bookings section in your MCRactive Go account. 

If you still can’t find your booking, please complete the submission form on our contacts page detailing the issue and a member of the MCRactive team will be in touch within two working days. 


I cannot find my booking in my account, what should I do? 

If you were signed in when you made your booking, the booking should appear in the Bookings section of your MCRactive Go account.  If you did not make the booking directly on the MCRactive website, these bookings will have been emailed to you and so you should check your email for your confirmation email.  


If you still can’t find your booking, please complete the submission form on our contacts page detailing the issue and a member of the MCRactive team will be in touch within two working days. 


How do I know if my booking was cancelled? 

After you cancel a booking, you should receive an email to your registered MCRactive Go account email address to confirm the cancellation. Check your inbox and spam / junk mail folders, any cancelled bookings will also be viewable within your ‘Booking section of your MCRactive Go account. 


Site assist is not working

Apologies for any inconvenience this may have caused, please complete the submission form on our contacts page detailing the issue and a member of the MCRactive team will be in touch. 


The website link provided isn’t working

Apologies for any inconvenience this may have caused, please complete the submission form on our contacts page detailing the issue and a member of the MCRactive team will be in touch. 


The activity finder is displaying the wrong information 

Apologies for any inconvenience this may have caused, please complete the submission form on our contacts page detailing the issue and a member of the MCRactive team will be in touch. 


I am trying to book a session and it won’t let me 

Apologies for any inconvenience this may have caused, Apologies for any inconvenience this may have caused, please complete the submission form on our contacts page detailing the issue and a member of the MCRactive team will be in touch. In the meantime, you may be able to complete the booking by contacting the provider directly 


I booked the wrong session what should I do 

MCRactive does not directly manage or facilitate any activity bookings to change or cancel a bookingPlease contact the individual activity provider directly to manage your booking. 


I’m not receiving the correct discount / concession? 

There are several discounts and concessions associated to you when you Sign Up to become a MCRactive Go account holder 


All of these have eligibility associated criteria. Please Sign In to your MCRactive Go account and select ‘Settings’. From there, select ‘My accounts /discounts to check out what discounts have been applied to your account and specific eligibility criteria.  


If you believe you are not receiving the right discounts, please complete the submission form on our contacts page detailing the issue and a member of the MCRactive team will be in touch. 


My MCRactive Go digital card isn’t working? 

Please complete the submission form on our contacts page detailing the issue and a member of the MCRactive team will be in touch. 


I can't see the providers information when I select ‘providers info

Please complete the submission form on our contacts page detailing the issue and a member of the MCRactive team will be in touch. 


How do I link my fitness App? 

Please ‘Sign In’ to your MCRactive Go account and select ‘My Apps.’ From there, select the App you wish to link and follow the process. If the App you are looking to link does not feature, please bear with us, MCRactive are continually looking to grow the number.  


If you experience any difficulty in linking your app, please complete the submission form on our contacts page detailing the issue and a member of the MCRactive team will be in touch. 


I can’t find my activity history  

Please ‘Sign In’ to your MCRactive Go account and select ‘My Activity History.’ From there you can view all your activity history.  


If you are unable to view this, please complete the submission form on our contacts page detailing the issue and a member of the MCRactive team will be in touch. 


I can't find my activity booking details

Please ‘Sign In’ to your MCRactive Go account and select ‘My Bookings. From there you can view future or historic bookings. You should also have received an email with your booking confirmation.  
 
If you still cannot find the activity in question, please complete the submission form on our contacts page detailing the issue and a member of the MCRactive team will be in touch within two working days. 


Can I save my card payment details? 

Currently this function is unavailable but will be coming soon. 


I’ve been incorrectly charged. What should I do? 

Please complete the submission form on our contacts page detailing the issue and a member of the MCRactive team will be in touch.  


We'll likely need a copy of your bank statement showing the incorrect charges as well as a copy of your booking confirmation. 


I have an activity query 

If you would like to raise a concern or query with a specific session or activity, please contact the deliverer or provider who is responsible for the delivery of that activity / event, this will ensure the swiftest and most accurate response. Please do not contact MCRactive with your individual activity or session query.  


If, after this, you are not satisfied or would like to discuss the matter further, please complete the submission form on our contacts page detailing the issue and a member of the MCRactive team will review the matter. 

 

For any queries relating specifically to leisure centre facilities, click here to contact.


For any queries relating specifically to Wythenshawe Forum, click here to contact.


I have a facility query 

If you would like to raise a concern or query with a specific facility, please contact the facility direct in the first instance to raise any concerns, this will ensure the swiftest and most accurate response. Please do not contact MCRactive with your individual facility query.  


If, after this, you are not satisfied or would like to discuss the matter further, please complete the submission form on our contacts page detailing the issue and a member of the MCRactive team will review the matter. 


For any queries relating specifically to leisure centre facilities, click here to contact.


For any queries relating specifically to Wythenshawe Forum, click here to contact.


General query 

If you wish to raise a concern outside of your specific facility or activity booking or would like to discuss any matters with MCRactive, please complete the submission form on our contacts page detailing the issue and a member of the MCRactive team will be in touch.